Santa Fe Auto Insurance Company offers automobile insurance to individuals through
a network of more than 1,000 independent agents.
Keys to our success include an information systems division with more than 30 years
of enterprise server, database, communications and network management experience
and a claims department with management staff experience collectively exceeding
five decades.
Over a Decade of Retail Innovation
In 1993, the founders of Santa Fe adapted their successful data management systems
to the retail, non-standard market by offering a point-of-sale model to agencies.
No longer was it necessary for a retail insurance agent to "take pen to paper" to
write a policy. Customers wanted an efficient buying process with simple pricing,
accurate paperwork and quick service.
Taking Care of Business After The Sale
Santa Fe's extensive data-management experience insures expert policy servicing,
management of customer data and claims processing. Powerful infrastructure and database
redundancy insures the integrity of the vast Sante Fe customer database. A proactive
software development team responds quickly to agents' needs.
Employing more than 100 claims professionals, Santa Fe provides the speed, efficiency
and availability our agents and partners demand. With thousands of claims handled
successfully, we have the knowledge, understanding and wisdom of the claims process
that is unequaled in the industry.
We Speak The Language -- Both Languages
Customer service, agent support and claims call centers are located in Dallas. We
pride ourselves on our bilingual capability to accommodate both English- and Spanish-speaking
callers -- just one example of our commitment to the ever-growing Spanish-speaking
population.
Santa Fe: The Non-Standard Standard
We take pride in our ability to meet the needs of constantly changing market conditions.
Single-minded, agent-focused, and professionally driven, Santa Fe Auto Insurance
Company sets the standard for the non-standard market.